Consumer rights

Travellers to the EU risk missing their flights because bag drop-off times don’t allow for the long queues to get...

Two weeks before completing on my new home, I notified my bank, NatWest, that funds would be transferred via my...

My 90-year-old mother was sent home from hospital to die at the end of last year. Since she lives alone,...

Thames Water has blindsided me with a bill for nearly £2,000, backdated to 2020. It turns out that it mistakenly...

I was on a Ryanair flight from Bristol to Dublin that took off during Storm Amy in October last year....

My disabled 22-year-old daughter and her 20-year-old sister were turned away late at night by Travelodge Cambridge Orchard Park because...

My credit score dropped from well above average to well below average after I paid off my mortgage. As well...

When my father died last year, nearly all the companies we had to notify were kind and empathetic, but not...

When Wickes installed my new kitchen, I noticed an odd, worsening smell that I put down to the ongoing works.It...

My internet provider informed me by email that full fibre broadband had become available for my property, confirmed by Openreach’s...