Consumer rights

My autistic son has been bombarded for years by letters to his home from OVO Energy addressed to “The Occupier”,...

My partner packed up and disappeared with his children while I was out with friends. I was left having to...

I stopped receiving my NHS pension in May and, when I rang to ask why, I was informed that I...

British Gas paid me more than £38,000 by mistake, then had no idea how to reclaim it. I receive quarterly...

I booked a car hire at Heathrow through Holiday Autos on a visit to the UK and provided my flight...

Eight months after reporting a leak to our home insurer, Hastings Direct, my husband and I and our two-year-old are...

I booked and paid for a room in the Travelodge London King’s Cross Royal Scot hotel six weeks in advance....

Residents in our new housing development are being billed for each other’s energy after the meters were mixed up.I realised...

I bought a £435 wheelchair for my disabled daughter from my local Lifestyle & Mobility store.She had been admitted to...

Last month’s tale of a winter break spoiled because easyJet Holidays had neglected to state that the hotel’s heated pool...