Consumer rights

A year ago I got an email from Barclaycard stating that my “application was successful” for a credit card. I...

I was helping my father, who has dementia and Parkinson’s disease, reduce his £113.50 Sky TV bill.We explained to the...

I paid the £12.50 London Ulez charge on my Amex card within hours of driving through the zone. I was...

I booked my daughter for three sessions during the school summer holidays at The Gymnastics Academy. The reservation was made...

My autistic son has been bombarded for years by letters to his home from OVO Energy addressed to “The Occupier”,...

My partner packed up and disappeared with his children while I was out with friends. I was left having to...

I stopped receiving my NHS pension in May and, when I rang to ask why, I was informed that I...

British Gas paid me more than £38,000 by mistake, then had no idea how to reclaim it. I receive quarterly...

I booked a car hire at Heathrow through Holiday Autos on a visit to the UK and provided my flight...

Eight months after reporting a leak to our home insurer, Hastings Direct, my husband and I and our two-year-old are...