Consumer rights
EE couldn’t change pricey broadband and TV deal after my husband died
After my husband died suddenly, I discovered he had been paying £171 a month for our EE broadband and TV...
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We booked £4,000 in EasyJet flights – but it won’t let us postpone them all after devastating news
We were organising our wedding for this June when the happiest period of our lives became a nightmare.Our two-year-old daughter...
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Our host just vanished, but Booking.com still said ‘no’ to a refund
A friend and I paid Booking.com for an apartment in Paris. The next day we received an email informing us...
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My son was fined £500 just for dropping a cigarette butt
My son was fined £500 after dropping a cigarette butt in Southwark, London. He says the enforcement officer physically prevented...
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We lost £3,000 after collapse of Ikea’s solar panel installer
I am one of many left thousands of pounds out of pocket after signing up for solar panels via Ikea’s...
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My mother has been overpaid her civil service pension and ordered to repay it
My 66-year-old mother has been told that she has been overpaid her civil service pension by £40,000 and must repay...
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Delayed by EU entry/exit system? Then travel light
Travellers to the EU risk missing their flights because bag drop-off times don’t allow for the long queues to get...
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I nearly lost my new home because of a NatWest banking error
Two weeks before completing on my new home, I notified my bank, NatWest, that funds would be transferred via my...
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BT keeps my 90-year-old mother waiting three months to reinstate phone number
My 90-year-old mother was sent home from hospital to die at the end of last year. Since she lives alone,...
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Thames Water is billing me for its own mistake
Thames Water has blindsided me with a bill for nearly £2,000, backdated to 2020. It turns out that it mistakenly...
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