money
Our host just vanished, but Booking.com still said ‘no’ to a refund
A friend and I paid Booking.com for an apartment in Paris. The next day we received an email informing us...
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My son was fined £500 just for dropping a cigarette butt
My son was fined £500 after dropping a cigarette butt in Southwark, London. He says the enforcement officer physically prevented...
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British Gas sent me a £571 bill for a flat I’ve never owned or lived in
British Gas opened an account in my name for an address that I have never occupied, and sent me a...
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We lost £3,000 after collapse of Ikea’s solar panel installer
I am one of many left thousands of pounds out of pocket after signing up for solar panels via Ikea’s...
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My mother has been overpaid her civil service pension and ordered to repay it
My 66-year-old mother has been told that she has been overpaid her civil service pension by £40,000 and must repay...
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Delayed by EU entry/exit system? Then travel light
Travellers to the EU risk missing their flights because bag drop-off times don’t allow for the long queues to get...
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I nearly lost my new home because of a NatWest banking error
Two weeks before completing on my new home, I notified my bank, NatWest, that funds would be transferred via my...
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‘I thought, what the hell have I done?’: the people who moved abroad for love – and regretted it
I met my wife in Queensland in 2001. She’s from Bern, but was in Australia to study marine science. She...
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As a furniture removalist I learned all mattresses are stained, and that’s fine
My “wilderness years” began when I lost a job I loved hosting a daily radio show in Melbourne, then spent...
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BT keeps my 90-year-old mother waiting three months to reinstate phone number
My 90-year-old mother was sent home from hospital to die at the end of last year. Since she lives alone,...
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