BT charged me for more than a year despite landline being dead
I’ve had no landline since May 2025 when BT switched it to Digital Voice. Weeks passed, and each call to ...
Tag: Consumer affairs
Father was asked for DNA test to get a passport for his daughter
My teenage daughter is unable to see her grandparents because of the UK’s new requirement for dual nationals to hold ...
Holiday cottage company insisted on a death certificate to amend our break
We booked a break with Sykes Holiday Cottages for 11 of us to celebrate my mum’s 80th birthday last February. ...
TfL’s bailiffs are chasing me for a stranger’s unpaid Ulez fines
Bailiffs turned up at my home to seize goods over four unpaid Ulez fines issued by Transport for London (TfL) ...
Mum’s Alzheimer’s has trapped the kids’ NatWest cash
My mother set up NatWest First Saver accounts for my children when they were born. The accounts are held in ...
What’s the worst company you’ve ever dealt with? Ask our consumer champion anything
Each week Anna Tims helps Guardian readers deal with consumer issues that can range from mildly annoying to utterly life-wrecking.Anna ...
Barclaycard sent me a bill for someone else’s account
A year ago I got an email from Barclaycard stating that my “application was successful” for a credit card. I ...
Sky gave my father the hard sell even though he has dementia
I was helping my father, who has dementia and Parkinson’s disease, reduce his £113.50 Sky TV bill.We explained to the ...
I paid my Ulez charge, but I am still receiving threats from TfL
I paid the £12.50 London Ulez charge on my Amex card within hours of driving through the zone. I was ...
The Gymnastics Academy changed my prepaid booking but said ‘no’ to a refund
I booked my daughter for three sessions during the school summer holidays at The Gymnastics Academy. The reservation was made ...
Most Read
