Co-op refuses its will-writing service because I was born in Russia
I want to flag a discriminatory experience I’ve had with the Co-op’s will-writing service. I asked it to update a
Author: Anna Tims
Amazon insists I return a phone it says ‘may be lost’
I ordered a £544 phone from Amazon. A tracking update later informed me that it “may be lost” and I
I can’t access my father’s legacy after solicitors closed down
My dad died in July in harrowing circumstances. Our probate application was close to being finalised by our solicitor. Then
HMRC insists I am dead. How do I convince it I’m not?
HM Revenue and Customs allocated my national insurance (NI) number to a stranger who has since died. It therefore now
Anna Tims’ dishonours list: the not-so good, the bad and the ugly customer service awards 2025
When the year began, I was a listening ear to Your Problems, my column for the Observer. Now I’m a