British Airways lost my father’s vital life-saving machine
My father suffers from terminal renal failure and relies on a highly specific dialysis machine every night to survive. British
Category: Airline industry
A £350 swimming pool fee ruined our easyJet holiday
My partner and I paid £2,150 for a week’s all-inclusive break in Marrakech with easyJet Holidays. We chose the Jaal
BA’s ‘no-show’ clause cost me £9,000 for new flights
To celebrate my 60th birthday, we used an inheritance to book flights from Glasgow to Mexico City via Heathrow, where
We booked £4,000 in EasyJet flights – but it won’t let us postpone them all after devastating news
We were organising our wedding for this June when the happiest period of our lives became a nightmare. Our two-year-old
Virgin Holidays rep told me to pay for hotel after Iran war forced flight cancellation
We are holidaymakers stranded in Mauritius by the conflict in the Gulf. Our return flight, booked as part of a
Ryanair insists we failed to board a phantom flight
I was on a Ryanair flight from Bristol to Dublin that took off during Storm Amy in October last year.
EasyJet refuses to honour a promised £472 refund
The day before my easyJet flight to Budapest last July, a UK air traffic control outage caused significant disruption at
Anna Tims’ dishonours list: the not-so good, the bad and the ugly customer service awards 2025
When the year began, I was a listening ear to Your Problems, my column for the Observer. Now I’m a