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Airline industry

We booked £4,000 in EasyJet flights – but it won’t let us postpone them all after devastating news

Airline industry

Virgin Holidays rep told me to pay for hotel after Iran war forced flight cancellation

Airline industry

Ryanair insists we failed to board a phantom flight

Airline industry

EasyJet refuses to honour a promised £472 refund

February 9, 2026

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Airline industry

Anna Tims’ dishonours list: the not-so good, the bad and the ugly customer service awards 2025

Airline industry

Anna Tims’ dishonours list: the not-so good, the bad and the ugly customer service awards 2025

January 1, 2026

When the year began, I was a listening ear to Your Problems, my column for the Observer. Now I’m a...

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