Airline industry
EasyJet refuses to honour a promised £472 refund
The day before my easyJet flight to Budapest last July, a UK air traffic control outage caused significant disruption at...
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Anna Tims’ dishonours list: the not-so good, the bad and the ugly customer service awards 2025
When the year began, I was a listening ear to Your Problems, my column for the Observer. Now I’m a...
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