Consumer affairs

I bought a £435 wheelchair for my disabled daughter from my local Lifestyle & Mobility store.She had been admitted to...

Last month’s tale of a winter break spoiled because easyJet Holidays had neglected to state that the hotel’s heated pool...

In May, our supplier, Yorkshire Water, made a surprise payment of more than £3,500 into my partner’s bank account.We assumed...

My elderly parents spent much of last year dealing with what should have been a straightforward insurance claim after a...

I moved into my new house 14 months ago, and soon afterwards applied to ScottishPower, with whom the solar panels...

My brand new Peugeot EV stopped working within a fortnight of delivery.The dealer postponed the repair appointment by a month...

I am a Briton living in Switzerland and my three children are British and Swiss nationals.When we found out via...

I went to Paris to recover from the grief of losing my dog.All was going well until I took a...

My husband has motor neurone disease (MND). For us to continue going away, we decided to buy a refurbished mobile...

My partner and I paid £2,150 for a week’s all-inclusive break in Marrakech with easyJet Holidays.We chose the Jaal Riad...