Consumer affairs

My autistic son has been bombarded for years by letters to his home from OVO Energy addressed to “The Occupier”,...

My partner packed up and disappeared with his children while I was out with friends. I was left having to...

Last November, Lloyds Bank informed me, in my role as treasurer of my parish church, that the church account was...

I stopped receiving my NHS pension in May and, when I rang to ask why, I was informed that I...

British Gas paid me more than £38,000 by mistake, then had no idea how to reclaim it. I receive quarterly...

I booked a car hire at Heathrow through Holiday Autos on a visit to the UK and provided my flight...

Eight months after reporting a leak to our home insurer, Hastings Direct, my husband and I and our two-year-old are...

I was outside London Waterloo railway station and was looking for a bin to dispose of an empty coffee cup.The...

I booked and paid for a room in the Travelodge London King’s Cross Royal Scot hotel six weeks in advance....

My livelihood as a self-employed driving instructor is under threat owing to Nissan’s failure to repair my leased dual-control car.It...