Consumer affairs
Royal Caribbean ‘unfairly’ charged me over booking for disabled son
In November 2024, I booked a cruise for my wife, myself and our severely disabled son for this July. I’d...
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I was fined £500 for putting a cigarette butt in a refuse sack
I read your story about a man fined £500 for dropping a cigarette butt on the pavement.I have been issued...
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I got £8,500 in Ulez fines after my car number plate was cloned
Someone cloned my car number plate back in October and racked up £8,500 in Ulez fines. I appealed, but this...
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How can care homes charge fees after a death?
I hold power of attorney for my aunt who is in a care home run by Avery Healthcare. Avery recently...
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EE couldn’t change pricey broadband and TV deal after my husband died
After my husband died suddenly, I discovered he had been paying £171 a month for our EE broadband and TV...
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We booked £4,000 in EasyJet flights – but it won’t let us postpone them all after devastating news
We were organising our wedding for this June when the happiest period of our lives became a nightmare.Our two-year-old daughter...
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Our host just vanished, but Booking.com still said ‘no’ to a refund
A friend and I paid Booking.com for an apartment in Paris. The next day we received an email informing us...
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My son was fined £500 just for dropping a cigarette butt
My son was fined £500 after dropping a cigarette butt in Southwark, London. He says the enforcement officer physically prevented...
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British Gas sent me a £571 bill for a flat I’ve never owned or lived in
British Gas opened an account in my name for an address that I have never occupied, and sent me a...
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We lost £3,000 after collapse of Ikea’s solar panel installer
I am one of many left thousands of pounds out of pocket after signing up for solar panels via Ikea’s...
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