Consumer affairs

Eight months after reporting a leak to our home insurer, Hastings Direct, my husband and I and our two-year-old are...

I was outside London Waterloo railway station and was looking for a bin to dispose of an empty coffee cup.The...

I booked and paid for a room in the Travelodge London King’s Cross Royal Scot hotel six weeks in advance....

My livelihood as a self-employed driving instructor is under threat owing to Nissan’s failure to repair my leased dual-control car.It...

Residents in our new housing development are being billed for each other’s energy after the meters were mixed up.I realised...

I bought a £435 wheelchair for my disabled daughter from my local Lifestyle & Mobility store.She had been admitted to...

Last month’s tale of a winter break spoiled because easyJet Holidays had neglected to state that the hotel’s heated pool...

In May, our supplier, Yorkshire Water, made a surprise payment of more than £3,500 into my partner’s bank account.We assumed...

My elderly parents spent much of last year dealing with what should have been a straightforward insurance claim after a...

I moved into my new house 14 months ago, and soon afterwards applied to ScottishPower, with whom the solar panels...