Tag: Consumer rights

British Gas paid me more than £38,000 by mistake, then had no idea how to reclaim it. I receive quarterly ...

I booked a car hire at Heathrow through Holiday Autos on a visit to the UK and provided my flight ...

Eight months after reporting a leak to our home insurer, Hastings Direct, my husband and I and our two-year-old are ...

I booked and paid for a room in the Travelodge London King’s Cross Royal Scot hotel six weeks in advance. ...

Residents in our new housing development are being billed for each other’s energy after the meters were mixed up.I realised ...

I bought a £435 wheelchair for my disabled daughter from my local Lifestyle & Mobility store.She had been admitted to ...

Last month’s tale of a winter break spoiled because easyJet Holidays had neglected to state that the hotel’s heated pool ...

In May, our supplier, Yorkshire Water, made a surprise payment of more than £3,500 into my partner’s bank account.We assumed ...

My elderly parents spent much of last year dealing with what should have been a straightforward insurance claim after a ...

I moved into my new house 14 months ago, and soon afterwards applied to ScottishPower, with whom the solar panels ...