DVLA revoked my licence, so I couldn’t drive to my dying daughter
Our daughter, who has cancer, entered end-of-life care on Christmas Eve. I am a carer for her and her two
Category: Consumer affairs
I got a fine after Cineworld cut its parking time limit
I parked at Cineworld in Chichester to watch the new film Avatar: Fire and Ash. It is more than three
E.ON cancelled £13,000 bill it sent to my late mother, but still owes £3,360
When my mother died of cancer, my aunt adopted me. She, too, died of cancer in 2024. At 26, I
Co-op refuses its will-writing service because I was born in Russia
I want to flag a discriminatory experience I’ve had with the Co-op’s will-writing service. I asked it to update a
Amazon insists I return a phone it says ‘may be lost’
I ordered a £544 phone from Amazon. A tracking update later informed me that it “may be lost” and I
I can’t access my father’s legacy after solicitors closed down
My dad died in July in harrowing circumstances. Our probate application was close to being finalised by our solicitor. Then
HMRC insists I am dead. How do I convince it I’m not?
HM Revenue and Customs allocated my national insurance (NI) number to a stranger who has since died. It therefore now
Anna Tims’ dishonours list: the not-so good, the bad and the ugly customer service awards 2025
When the year began, I was a listening ear to Your Problems, my column for the Observer. Now I’m a