ScottishPower refuses to believe that my father has died
When my father died last year, nearly all the companies we had to notify were kind and empathetic, but not
Category: Consumer affairs
Wickes kitchen fitting was a recipe for disaster
When Wickes installed my new kitchen, I noticed an odd, worsening smell that I put down to the ongoing works.
Openreach said yes to full fibre broadband, then branded it ‘uneconomical’
My internet provider informed me by email that full fibre broadband had become available for my property, confirmed by Openreach’s
Why did I get a £100 parking fine when charging my electric car?
I charged my electric car at the 24-hour Mer EV charging station in my local B&Q car park. I then
EasyJet refuses to honour a promised £472 refund
The day before my easyJet flight to Budapest last July, a UK air traffic control outage caused significant disruption at
Southern Water admits 18-year meter mix-up – but insists we owe it more
I’m currently renting my grandmother’s house while she is in a care home with dementia. Soon after I moved in,
Is Australia getting ruder? How to be kinder to others in everyday life – and break the contagion of rage
Think of a typical day in our angry world. You open social media and read abuse either directed at yourself
HMRC thinks I am someone else – and it’s costing me £450 a month
In November, HM Revenue and Customs randomly associated someone else’s job to my national insurance (NI) number. I can see
Insurer won’t pay out after medical emergency forced us to cancel wedding
Two days before my wedding last May, my 23-year-old brother was diagnosed with terminal brain cancer and underwent emergency surgery.
Eurostar sent a £120 voucher instead of the £1,744 it owes me
Eurostar is refusing to honour expenses claims after a power failure in the tunnel stranded thousands of passengers last month.