A £350 swimming pool fee ruined our easyJet holiday
My partner and I paid £2,150 for a week’s all-inclusive break in Marrakech with easyJet Holidays. We chose the Jaal
Tag: Consumer rights
BT phone upgrade meant no one could call my aunt
My elderly aunt, who lives alone, has been unable to receive incoming calls for more than two months after BT
ScottishPower sent six cheques addressed to my late brother
ScottishPower sent a debt collection letter to my house demanding £130 owing on my late brother’s gas account. I am
I surrendered my driving licence after a spinal injury but the DVLA revoked it
I suffered a spinal cord injury in August 2024. I voluntarily surrendered my driving licence to the DVLA, only for
‘Cheap’ parking at Stansted airport cost me hundreds of pounds
I have ended up hundreds of pounds out of pocket after paying £66 for a week’s parking at Stansted airport.
HMRC made us wait a year for £150,000 tax rebate
When my mother died, there was a four-year delay in achieving probate owing to financial complexities. During this time my father
BA’s ‘no-show’ clause cost me £9,000 for new flights
To celebrate my 60th birthday, we used an inheritance to book flights from Glasgow to Mexico City via Heathrow, where
Royal Caribbean ‘unfairly’ charged me over booking for disabled son
In November 2024, I booked a cruise for my wife, myself and our severely disabled son for this July. I’d
I was fined £500 for putting a cigarette butt in a refuse sack
I read your story about a man fined £500 for dropping a cigarette butt on the pavement. I have been
I got £8,500 in Ulez fines after my car number plate was cloned
Someone cloned my car number plate back in October and racked up £8,500 in Ulez fines. I appealed, but this