HMRC made us wait a year for £150,000 tax rebate
When my mother died, there was a four-year delay in achieving probate owing to financial complexities. During this time my father
Category: Consumer affairs
BA’s ‘no-show’ clause cost me £9,000 for new flights
To celebrate my 60th birthday, we used an inheritance to book flights from Glasgow to Mexico City via Heathrow, where
Royal Caribbean ‘unfairly’ charged me over booking for disabled son
In November 2024, I booked a cruise for my wife, myself and our severely disabled son for this July. I’d
I was fined £500 for putting a cigarette butt in a refuse sack
I read your story about a man fined £500 for dropping a cigarette butt on the pavement. I have been
I got £8,500 in Ulez fines after my car number plate was cloned
Someone cloned my car number plate back in October and racked up £8,500 in Ulez fines. I appealed, but this
How can care homes charge fees after a death?
I hold power of attorney for my aunt who is in a care home run by Avery Healthcare. Avery recently
EE couldn’t change pricey broadband and TV deal after my husband died
After my husband died suddenly, I discovered he had been paying £171 a month for our EE broadband and TV
We booked £4,000 in EasyJet flights – but it won’t let us postpone them all after devastating news
We were organising our wedding for this June when the happiest period of our lives became a nightmare. Our two-year-old
Our host just vanished, but Booking.com still said ‘no’ to a refund
A friend and I paid Booking.com for an apartment in Paris. The next day we received an email informing us
My son was fined £500 just for dropping a cigarette butt
My son was fined £500 after dropping a cigarette butt in Southwark, London. He says the enforcement officer physically prevented