British Gas sent me a £571 bill for a flat I’ve never owned or lived in
British Gas opened an account in my name for an address that I have never occupied, and sent me a
Category: Consumer affairs
We lost £3,000 after collapse of Ikea’s solar panel installer
I am one of many left thousands of pounds out of pocket after signing up for solar panels via Ikea’s
My mother has been overpaid her civil service pension and ordered to repay it
My 66-year-old mother has been told that she has been overpaid her civil service pension by £40,000 and must repay
Delayed by EU entry/exit system? Then travel light
Travellers to the EU risk missing their flights because bag drop-off times don’t allow for the long queues to get
I nearly lost my new home because of a NatWest banking error
Two weeks before completing on my new home, I notified my bank, NatWest, that funds would be transferred via my
BT keeps my 90-year-old mother waiting three months to reinstate phone number
My 90-year-old mother was sent home from hospital to die at the end of last year. Since she lives alone,
Thames Water is billing me for its own mistake
Thames Water has blindsided me with a bill for nearly £2,000, backdated to 2020. It turns out that it mistakenly
Ryanair insists we failed to board a phantom flight
I was on a Ryanair flight from Bristol to Dublin that took off during Storm Amy in October last year.
Travelodge turned away vulnerable women late at night
My disabled 22-year-old daughter and her 20-year-old sister were turned away late at night by Travelodge Cambridge Orchard Park because
I paid off my mortgage – so why did my credit score plummet?
My credit score dropped from well above average to well below average after I paid off my mortgage. As well