Consumer affairs

When my father died last year, nearly all the companies we had to notify were kind and empathetic, but not...

When Wickes installed my new kitchen, I noticed an odd, worsening smell that I put down to the ongoing works.It...

My internet provider informed me by email that full fibre broadband had become available for my property, confirmed by Openreach’s...

I charged my electric car at the 24-hour Mer EV charging station in my local B&Q car park.I then received...

The day before my easyJet flight to Budapest last July, a UK air traffic control outage caused significant disruption at...

I’m currently renting my grandmother’s house while she is in a care home with dementia.Soon after I moved in, I...

Think of a typical day in our angry world. You open social media and read abuse either directed at yourself...

In November, HM Revenue and Customs randomly associated someone else’s job to my national insurance (NI) number. I can see...

Two days before my wedding last May, my 23-year-old brother was diagnosed with terminal brain cancer and underwent emergency surgery.I...

Eurostar is refusing to honour expenses claims after a power failure in the tunnel stranded thousands of passengers last month.Our...