EE couldn’t change pricey broadband and TV deal after my husband died
After my husband died suddenly, I discovered he had been paying £171 a month for our EE broadband and TV
Category: Consumer rights
We booked £4,000 in EasyJet flights – but it won’t let us postpone them all after devastating news
We were organising our wedding for this June when the happiest period of our lives became a nightmare. Our two-year-old
Our host just vanished, but Booking.com still said ‘no’ to a refund
A friend and I paid Booking.com for an apartment in Paris. The next day we received an email informing us
My son was fined £500 just for dropping a cigarette butt
My son was fined £500 after dropping a cigarette butt in Southwark, London. He says the enforcement officer physically prevented
We lost £3,000 after collapse of Ikea’s solar panel installer
I am one of many left thousands of pounds out of pocket after signing up for solar panels via Ikea’s
My mother has been overpaid her civil service pension and ordered to repay it
My 66-year-old mother has been told that she has been overpaid her civil service pension by £40,000 and must repay
Delayed by EU entry/exit system? Then travel light
Travellers to the EU risk missing their flights because bag drop-off times don’t allow for the long queues to get
I nearly lost my new home because of a NatWest banking error
Two weeks before completing on my new home, I notified my bank, NatWest, that funds would be transferred via my
BT keeps my 90-year-old mother waiting three months to reinstate phone number
My 90-year-old mother was sent home from hospital to die at the end of last year. Since she lives alone,
Thames Water is billing me for its own mistake
Thames Water has blindsided me with a bill for nearly £2,000, backdated to 2020. It turns out that it mistakenly