Consumer affairs
I can’t access my father’s legacy after solicitors closed down
My dad died in July in harrowing circumstances. Our probate application was close to being finalised by our solicitor.Then this...
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HMRC insists I am dead. How do I convince it I’m not?
HM Revenue and Customs allocated my national insurance (NI) number to a stranger who has since died. It therefore now...
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Anna Tims’ dishonours list: the not-so good, the bad and the ugly customer service awards 2025
When the year began, I was a listening ear to Your Problems, my column for the Observer. Now I’m a...
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